Terms and Conditions

The MyPrimark Panel Membership

To become a member of the MyPrimark Panel you must be a resident of the UK, aged 16 or over and complete and submit the registration that is located on the MyPrimark Panel homepage or by clicking Sign Up.

By registering to join the MyPrimark Panel and connecting to (the MyPrimark Panel) you confirm that you have read and accept the following terms and conditions.

The MyPrimark Panel is free to modify these terms and conditions at any time, and the most up to date version can be viewed at any time on the MyPrimark Panel. Your continued use of the MyPrimark Panel following the posting of changes to these terms and conditions will mean that you accept those changes.

By joining the MyPrimark Panel you acknowledge and agree that all content and materials generated by panel members' participation are protected by copyright. For purposes of clarity, you retain ownership of any submissions that you post, subject to the licence below and the terms and conditions of this Agreement.

You hereby grant MindMover a world-wide, royalty free, fully paid-up, non-exclusive, perpetual, irrevocable, transferable, and fully sublicensable license, without additional consideration to you or any third party, to use, store and copy any information you provide to the MyPrimark Panel and to distribute and make it available to third parties.

Information about us

The MyPrimark Panel is run by MindMover Consumer Insight (on behalf of Primark UK – the community owner), an independent market research agency based in London, U.K. Please click here to find out more information about MindMover. Market Measures Ltd partner with Mindmover to provide research services for the MyPrimark community (on behalf of Primark UK). Please click here to find out more information about Market Measures. MindMover ensures that the personal details you provide when registering (such as your first name, last name and email address) are held in a secure database that cannot be accessed by anyone not directly involved in managing the MyPrimark Panel. Please see our privacy policy here for more information.

Accessing the Website

The MyPrimark Panel is made available free of charge. We do not guarantee that the MyPrimark Panel, or any content on it, will always be available or be uninterrupted. Access to the MyPrimark Panel is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the MyPrimark Panel without notice. We will not be liable to you if for any reason the MyPrimark Panel is unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to the MyPrimark Panel. We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at help@myprimark.co.uk.

Confidentiality and Privacy

Any content you upload to our site will be considered non-confidential and non-proprietary. Your submission of information through the MyPrimark Panel and other personal information we collect about you is governed by the Privacy Policy, located here. This Agreement incorporates by reference the terms and conditions of the Privacy Policy.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

Conduct of Participants (Acceptable Use)

By participating in the MyPrimark Panel, MyPrimark members must agree to take sole responsibility for their conduct when using the MyPrimark Panel site. As a MyPrimark Panel member, you agree not to use, or help others use, the MyPrimark Panel site in any illegal, abusive or other manner that interferes with the business or activities of any other party. The MyPrimark Panel site may not be used directly or indirectly by a User for the download, creation, manipulation, transmission or storage of:

• Any offensive, obscene or indecent images, data or other material, or any data capable of being resolved into obscene or indecent images or material;
• Unlawful material, or material that is defamatory, threatening, discriminatory, extremist or which has the potential to radicalise themselves or others;
• Unsolicited “nuisance” emails;
• Material which is subsequently used to facilitate harassment, bullying and/or victimisation of a member of the MyPrimark Panel or a third party;
• Material which promotes discrimination on the basis of race, gender, religion or belief, disability, age or sexual orientation;
• Material with the intent to defraud or which is likely to deceive a third party;
• Material which advocates or promotes any unlawful act;
• Material that infringes the intellectual property rights or privacy rights of a third party, or that is in breach of a legal duty owed to another party; or
• Material that brings the MyPrimark Panel into disrepute
• The transmission in any form of a programme or file which is capable of interrupting, destroying, or limiting the capabilities of the website, server, connected networks or other users' computers.
• The transmission of content for commercial reasons, including any advertising or promotional materials.
• Attempts to register more than one account per person.
• Falsifying registration information, or providing false or dishonest information in surveys
• Unacceptable, offensive or antisocial behaviour in discussions, communications or surveys

The above list gives examples of prohibited behaviour, and is not an exhaustive list.

In the event of a breach of the above, the MyPrimark Panel may in its sole discretion:

• Restrict or terminate a User’s right to use the MyPrimark Panel;
• Withdraw or remove any material uploaded by that User in contravention of this Policy; or
• Where appropriate, disclose information to law enforcement agencies and take any legal action against a User for breach of this Policy, including but not limited to claiming all costs, fees and disbursements (including but not limited to legal fees) connected therewith.

Limitation of MyPrimark and MindMover liability

Nothing in these terms and conditions excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use, our site; or use of or reliance on any content displayed on our site.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

Prize draw to win vouchers terms and conditions

The following terms and conditions will help you understand how the prize draws will be run. By taking part in the MyPrimark panel and entering this prize draw, you are deemed to have accepted these terms and conditions in full. All entry instructions form part of these terms and conditions.

One prize draw shall be held each month and each prize draw is a distinct and separate promotion. Each monthly prize draw period starts at 00.00 on the first day of the month and closes at 23.59 on the last day of that calendar month. No entries received after the closing time will be eligible to win the prize for that month's prize draw. There will be five winners of each prize draw, and the winners of each prize draw will be selected at random on or around the first day of each calendar month from all valid entries submitted within the preceding calendar month.

The prize draw is open to registered members of the MyPrimark Panel, aged 16 or over and residents of Great Britain and Northern Ireland, except that employees of Primark UK, Market Measures Ltd and/or MindMover (and any member of their respective immediate families), their agents or anyone professionally connected with the promotion are not eligible to enter.

• To enter the promotion, the participant must complete all required fields in any survey found at https://myprimark.co.uk/.
• Only one submission per email address will be entered into the monthly prize draw.
• No purchase is necessary to enter the promotion. However, in order to enter the promotion you must have an internet connection and be a registered member of the MyPrimark Panel.
• The winners will be chosen at random from all eligible entries.
• The winners will be notified that they have won and will be delivered their prize by email to the email address provided in the survey within 20 working days of the day the winners are selected.
• The prize to be awarded to each winner will be a £100 retail voucher which can be redeemed via a selection of UK retailers through voucherexpress.co.uk. The voucher shall be valid for the stated time on the voucher from the date of issue.
• There are no alternative prizes or cash substitutes.
• No entries from agents, third parties, syndicated entries or those made using methods such as a computer macro, script or the use of automated devices are permitted, and no bulk entries.
• This prize draw, and these terms and conditions, and any dispute arising out of or in connection with them, are governed by English law. As a consumer you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these terms and conditions affects your rights as a consumer to rely on such mandatory provisions of local law.
• You can bring legal proceedings in respect of the promotion and these terms and conditions in the English courts. If you live in Scotland you can bring legal proceedings in respect of the promotion and these terms and conditions in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the promotion and these terms and conditions in either the Northern Irish or the English courts.
• Any decision of the promoter in respect of the promotion is final.
• The promoter reserves the right to extend, withdraw, alter or suspend the promotion or these terms and conditions at any time if circumstances beyond its control make this unavoidable.
• All personal data submitted in connection with the prize draw will be processed by MindMover for the purposes of administering and managing the prize draw and prizes (where applicable) and verifying the eligibility of each participant. Data that is collected from or about participants will be used in accordance with the Privacy Policy available here.
• The promoter reserves the right at any time, in its absolute discretion, to: (i) verify the eligibility of any participant (including their age and place of residence); (ii) disqualify any participant found to be abusing or tampering with the operation of the promotion or entering using fraudulent means, or who the promoter believes to have acted in breach of these terms and conditions; and (iii) disqualify participants who do not give correct contact details or those who make an entry on someone else's behalf.
• Each winner's first name and county are available via the survey results page here.
• The promoter of this prize draw is MindMover Ltd ("MindMover") with a registered office at 3 Brook Business Centre, Cowley Mill Road, Uxbridge, Middlesex, UB8 2FX, company number 3853602.

Laws and Guidelines

These Terms & Conditions shall be governed by and construed in accordance with English law.