FAQS

1. General questions

How long will it take to participate in a forum discussion?

This is entirely up to you and how much you want to share with other panel members. It could take half a minute or up to 5 minutes depending on how much you would like to write.

How long will each survey take to do?

Surveys will normally take between 5-15 minutes to complete.

What will I be asked about?

Lots of different things! It might be that we want to know what you did or didn’t enjoy about your last visit to Primark, or a quick question like whether you wear beanie hats or not!

What if I don't receive my emails because my email address has changed?

Once you have signed up you will have your own page ("My Details") where you can go to change any personal details. If you decide to change your email address at any time, all you need to do is go to "My Details" and change the relevant field.

Who runs the MyPrimark Panel?

The MyPrimark Panel is run by MindMover Ltd, an independent market research company based in London on behalf of Primark Limited. You can find out more about MindMover here. Market Measures partners with MindMover to provide research services for the MyPrimark Panel (on behalf of Primark). Please click here to find out more information about Market Measures. MindMover, Market Measures and Primark UK comply with all relevant data protection legislation.

How do I stop receiving emails from you / unsubscribe from the MyPrimark Panel?

You can unsubscribe/withdraw your consent for the use of your personal data in connection with the MyPrimark Panel, our newsletter or from our prize draws by clicking on the "unsubscribe" link contained in any of the emails we send to you. For more information about rights you have in connection with your personal data, please see our Privacy Notice here.

How will my personal data be used?

MindMover data is reported in aggregate format only. That is, no names, addresses or telephone numbers are attached to any answers (or provided at all to the third party client), but instead answers are provided as counts and percentages. MindMover will only share aggregate data with Primark and Market Measures. This means that only MindMover has access to personal details of the individual, which we hold only as a means of future contact with those who have signed up for research, not as a way of selling or marketing. Please refer to the Privacy Policy here for further details.

2. Technical questions

What if I forget my password?

If you have forgotten your password, simply enter your email address in the relevant space at the top of the home page (please make sure you use the email address you registered with), leaving the "password" space blank. Then click login to send yourself an email reminder of your password.

The reminder email should arrive in your email inbox within a few minutes (depending on your Internet connection). If the reminder does not arrive, try clicking "send and receive" on your email program. If this doesn't work, try sending yourself another reminder following the steps given in the above paragraph.

Why am I unable to login to the website, even when I have carefully copied my email address and password in to the login space?

Once you have completed your first questionnaire sent to you via email, we will process your answers and then you will be able to login. We will send you an email when the processing is complete.

I have completed the first questionnaire you emailed me, but I still cannot log in.

Firstly, if you have not already done so, check you are using the correct email address. If you have started using a new email address, but have not updated your details, the system will not recognise your new email address.

Secondly, use the password reminder on the top right hand side of the screen to check you are not using a password you have set up on another website!

If you are copying and pasting your password, check that you are not copying any blank spaces before or after your password, as these are treated as extra characters by the system, thus making your password invalid.

If you are typing your password make sure that caps lock is not on - the password is case-sensitive.

Make sure that you have "cookies" enabled in your browser software; cookies are used in our login process and for tracking questionnaire completion. For information on checking and enabling your browser cookie settings, click here.

I have a technical question that is not answered here - what do I do?

Firstly please note down as much information you can about the problem(s) you are experiencing, including any error messages you have seen.

Secondly find out what software you are using. You can easily do this by visiting http://supportdetails.com and making a note of the details in the "Operating System" and "Web Browser" boxes. If you contact us with a technical question (that isn't answered here) it would be greatly appreciated if you can quote us the information you have collected.

Finally email us this information: help@myprimark.co.uk - we will reply as soon as we are able. Before contacting us please check you have followed the steps above and only then contact us with as much detail as possible and explain the problem fully.

3. Privacy

What personal data do you hold about me and who do you share it with?

Please refer to our privacy policy here. This contains further information about what personal data we process about you and what information is shared with Primark and Market Measures. If you have any further questions regarding our privacy practices or our processing of your personal data, please contact us at help@myprimark.co.uk.

4. Monthly panel prize draw to win vouchers - terms and conditions

The terms and conditions will help you understand how the prize draw will be run. You can find the prize draw terms and conditions by clicking here.